Privacy Policy

Alright, here's the deal on what we collect and why we're not just being nosy:

When You Place an Order:

• Your name and contact details (gotta know who to call if your roses are ready early)
• Delivery address (kinda crucial for getting flowers to the right place)
• Payment info (processed securely - we don't actually store your full credit card numbers)
• Any special requests or card messages you want included

Website Browsing Stuff:

• Basic technical info like your IP address and browser type
• Cookies that help our site work properly and remember your preferences
• Which pages you visit (helps us know what arrangements people are into)

Newsletter & Marketing:

• Email address if you sign up for our seasonal updates
• Your preferences on what types of arrangements you're interested in

We're pretty straightforward about this. Your info helps us:

• Process and deliver your flower orders (obviously the main thing)
• Send you updates about your delivery status
• Manage your subscription bouquets if you've signed up for weekly deliveries
• Handle any issues or questions you've got about your arrangements
• Send you occasional emails about seasonal wildflower collections or special events (only if you've said it's cool)
• Improve our service based on what's working and what isn't
• Keep our business records in order for accounting and legal stuff

We're not out here selling your data to random companies or spamming you with junk. That's not our style.

We don't just hand out your information to anyone who asks. But there are a few situations where we need to share some details:

• Delivery Partners: Our local delivery folks need addresses and contact info to get your arrangements to you
• Payment Processors: Secure payment services that handle transactions (they've got bank-level security)
• Email Service: If you're on our mailing list, we use a service to send newsletters
• Legal Requirements: If the law requires it or to protect our rights (though this basically never happens)

All these partners are required to keep your info confidential and only use it for the specific purpose we've hired them for. We're picky about who we work with.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are little files that help our website work better and remember things like:

• Items in your cart (so they don't disappear if you step away for a bit)
• Your preferences for how you like to browse our site
• Whether you're logged into your account
• Basic analytics to see which flower collections are popular

You can turn off cookies in your browser settings, but heads up - some parts of the site might not work as smoothly. Most browsers let you control cookies pretty easily these days.

It's your data, and you've got rights. Here's what you can do:

• Access Your Info: You can ask us what personal data we've got on file for you
• Correct Mistakes: If something's wrong, let us know and we'll fix it
• Delete Your Data: Want us to remove your info? Just ask (though we might need to keep some stuff for legal/accounting reasons)
• Opt Out of Marketing: There's an unsubscribe link in every email we send, or just shoot us a message
• Object to Processing: If you're not comfortable with how we're using your data, talk to us
• Data Portability: You can request a copy of your data in a usable format

To exercise any of these rights, just email us at hello@mystralfrontier.info or give us a call. We'll sort it out.

Security's important to us. We use industry-standard measures to protect your personal information, including:

• Encrypted connections (that little lock icon in your browser)
• Secure payment processing through trusted providers
• Limited access to personal data within our team (only folks who actually need it)
• Regular security updates and monitoring

Look, no system's 100% foolproof, but we're doing everything we reasonably can to keep your info secure. If there's ever a breach that affects you, we'll let you know right away.

We don't keep your data forever. Here's generally how long we hold onto things:

• Order Information: Usually 7 years for accounting and tax purposes (Canadian law requires this)
• Marketing Lists: Until you unsubscribe or we haven't heard from you in ages
• Website Analytics: Typically aggregated and anonymized after a reasonable period
• Correspondence: As long as needed to resolve any issues or questions

If you close your account or ask us to delete your info, we'll do it within a reasonable timeframe, keeping only what we're legally required to maintain.

Our services are intended for adults. We don't knowingly collect personal information from kids under 13. If you're a parent and think your child has given us their info, please let us know and we'll delete it right away.

Sometimes we need to update this policy - maybe because of new laws, changes in our business, or feedback from customers. When we make changes, we'll update the date at the top of this page.

If there's something major that really affects how we handle your data, we'll let you know directly via email or a notice on our site. Otherwise, it's worth checking back here occasionally to stay in the loop.

Got questions, concerns, or just wanna chat about how we handle your data? We're here for it. Seriously, don't hesitate to reach out.

Get in touch:
Email: hello@mystralfrontier.info
Phone: (604) 555-7289
Visit us: 1847 Frontier Avenue, Vancouver, BC V6J 1M8, Canada

We'll get back to you as soon as we can - usually within a couple business days. If you're not satisfied with our response, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada.